Get in Touch With Us
If you have a question about anything you have read on johnlayton.co.uk, want to flag a correction, or simply want to tell us what you think of our coverage of casinos not on GamStop, this is the right place to start. Below is how to reach us, what we can help with, and what we cannot.
How to reach the editorial team
Email is the most reliable way to get in touch. Send your message to [email protected] and a member of our team will read it personally. We do not rely on automated replies to close out enquiries.
To help us respond quickly, please tell us upfront what your message is about — for example, whether it relates to a specific casino review, a factual query about wagering requirements or payment methods, or general feedback on the site. We aim to reply within two working days, though this can occasionally slip during busier periods.
What we can help with
- Questions about our reviews — If something in one of our casino write-ups, bonus terms, or payment guides is unclear, ask us directly and we will clarify or point you to the relevant section.
- Corrections and factual updates — Non GamStop casino offers, wagering requirements and licensing details change. If you spot something that looks outdated or inaccurate — a bonus amount, a withdrawal limit, a licence status — please tell us so we can check it against current sources.
- Content suggestions — If there is a topic around online casinos, sports betting, or payment methods that you think deserves closer coverage, we are happy to hear it.
- Partnership and editorial enquiries — If you represent a gambling brand or a related organisation, introduce yourself and outline the enquiry clearly.
What we cannot help with
This site is a research and comparison resource, not a casino operator, payment processor or regulator. That means there are some things we are simply not placed to resolve:
- Account issues — Login problems, deposit or withdrawal delays, and identity verification (KYC) requests must go through the casino's own customer support, not through us.
- Complaints against a specific casino — If you have a dispute with a non GamStop casino over a withdrawal, a bonus term, or a closed account, contact that casino's support team directly first, and use their internal complaints procedure. We can offer general guidance on what a fair complaints process should look like, but we have no authority to intervene in an individual case.
- Legal or financial advice — We explain how bonuses, wagering requirements and payment methods generally work, but we are not able to advise on your personal financial or legal position.
If you are concerned about your gambling
Because non GamStop casinos operate outside the UK Gambling Commission's licensing framework and are not connected to the GAMSTOP self-exclusion scheme, the usual GB self-exclusion tools will not block access to them. If you or someone you know is worried about gambling habits, please mention this in your message and we will point you towards independent support such as GamCare, or you can contact GamCare directly for free, confidential advice. We can also explain, in general terms, how deposit limits, loss limits and blocking software work if that is useful context for your situation.
What happens once you send a message
Every message is read by an actual person on our editorial team, not routed to a bot. We check the details against our current research where relevant — for example, if you flag a wagering requirement or a payment method we have listed for a specific brand — before replying. If your enquiry needs input from someone else on the team, we will let you know it may take a little longer.
Looking for casino recommendations instead?
If your reason for visiting is to compare offers rather than to contact us, our Best Non GamStop Casinos 2026 guide covers current welcome offers, wagering terms and payment options across the sites we cover, including brands such as Betmica, Kikibet and Betninja. It is a better starting point than email if you are simply weighing up which casino not on GamStop suits you.
We appreciate you taking the time to get in touch. Honest feedback and corrections from readers help keep our coverage of online casinos, betting sites and their terms accurate and useful.